Hair Extensions - Postage And Payment Options

We ship our entire range of products Australia wide via either our express post option or via regular post.
If you would like to purchase an item and send it overseas, then please contact us via email for a precise shipping cost.

In order to receive your item from us with the least amount of fuss, it is important that your contact details are correct and in order. Please read through the three pieces of bulleted information below;

When paying for the items, you would have been required to provide us with a primary delivery address, and also a phone number that you can be reached on in case the courier needs to call - please be sure that your contact details are up to date (especially when purchasing with paypal).

Unless specifically instructed, it is required to be present when the courier arrives - or conversely have someone acting as your proxy to sign for the item. If no one is present, the courier driver will notify you either by phone or note left at the premises.

If you require tracking details we can supply these upon request. You can email us at info@hairextensions-australia.com.au.

Once we have received your payment, the purchased item is shipped out either on the same day or otherwise the subsequent day. Depending on where a customer lives within Australia, shipping will vary somewhat between regions and States. As we are based in NSW, the following with provide you with average time allowances for items sent.

NSW & QLD Residential customers: Approx 1-3 business days after goods are shipped to reach desination.

ACT & SA Residential customers: Approx 3-5 business days after goods are shipped to reach destination.

NT & Vic Residential customers: Approx 3 - 5 business days after goods are shipped to reach destination.

WA & Tas Residential customers: Approx 5 - 7 business days after goods are shipped to reach destination.

Rural & country areas: Please allow an average an additional 1 -2 days for your package to arrive.

Paypal

Paypal is becoming a common method of purchasing online, but there are a few important things to remember before doing so. Please make sure that your shipping details are current, and also be sure to perform the transaction within Hair Extensions Australia paypal provision. Otherwise important shipping data may be lost.

We at Hair Extensions Australia have such confidence in the products we stock that we will happily receive an item back if you are not entirely satisfied. We offer a full 30 day refund / "return window" in which we will refund you your entire purchase price - minus shipping costs.

Upon receiving the item, we will notify you via email that the item has been received and that your account has been credited the initial cost of the item (minus shipping costs).

If the return item does not reach us, and the item is not registered, then the responsibility of tracking the item is with the sender.

If you require any further assistance or clarification about our protocols, feel free to email us at info@hairextensions-australia.com.au